Refund policy

At Neeu Fashion, we want you to be satisfied with your purchase. If you need to return an eligible item, please follow the guidelines below.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items should be:

Unworn and unused
In their original condition
With original tags and packaging, when applicable
Free from damage caused after delivery

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending an item back, please contact Edit Velvet Customer Service with your:

Order number
Reason for the return
Description of the item
Photos, if the item is damaged, defective, or incorrect

Return Shipping

For standard returns, the customer may be responsible for the cost of return shipping.

If you received a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order details and photos of the item when requested so we can review the issue and assist you.

Refunds

Once your returned item is received and the refund is approved, the refund will be processed within 15 days.

After the refund is processed, the time it takes for the money to appear in your account may depend on your bank or payment provider.

Order Changes & Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

After 12 hours, we may not be able to change or cancel your order because it may already be processing or preparing for shipment.

Incorrect Shipping Address

Please make sure your shipping information is correct when placing your order.

If you enter an incorrect address, contact us within 12 hours of placing your order. We will do our best to update it before your order is processed.