Shipping policy

At Neeu Fashion, we want to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

Shipping Destinations

We currently ship orders within the United States only.

Free Shipping

We offer free standard shipping on orders within the United States.

Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Processing time may vary slightly during holidays or periods of high order volume.

Delivery Time

After processing, standard delivery generally takes approximately 5–10 business days.

The estimated overall timeframe is:

Order processing: 1–2 business days
Transit time: 5–10 business days
Estimated total delivery time: 6–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking information to follow your package and check its delivery status.

Order Changes & Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

After 12 hours, we may not be able to change or cancel the order because it may already be processing or preparing for shipment.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete when placing your order.

If you notice an error, contact us within 12 hours of placing your order. We will do our best to make the correction before the order is processed.

Shipping Delays

Occasionally, delivery may take longer than expected due to circumstances outside our control, including severe weather, carrier delays, holidays, or transportation disruptions.

If your order is significantly delayed, please contact us for assistance.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order details.

We will review the available shipping information and work with you to determine the appropriate next steps.

For damaged packages, we recommend keeping the original packaging and taking photographs of the package and items, as this information may be helpful when reviewing the issue.